Overlook the daily operations of the whole Concierge & Guest Service department.
Coach lead guide and direct the efforts of the team concierge & Guest Service department.
Approve and adjust schedules as required based on business volume forecasts.
Provide feedback seizes training and coaching opportunities with Colleagues.
Support training initiatives and provides a training role as required.
Ensure everyone in the team is knowledgeable about hotel facilities updated on activities promotions and happenings in the hotel/city and be able to provide accurate information to guests.
Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
Ensure availability of printed materials such as ...