Keep abreast of changes in F&B, especially high‑end bar trends, and proactively analyze emerging trends and guests’ changing needs and preferences.
Champion high standards of Guest Relation services in all areas, providing constant and honest feedback to team members and coaching them.
Establish rapport with guests, maintaining good relationships and handling all guest feedback, complaints, and service recovery in a timely manner.
Serve as the key contact person for event organisers to ensure all operating departments meet event requirements seamlessly; personally verify that guests receive the best possible service and pre‑empt or spot possible shortfalls, providing timely solutions.
Drive and develop guest engagement and satisfaction programmes, targeting customer loyalty and repeat business, aiming for a high guest return ratio.
Review, implement, and ensure effective and efficie...