Job Overview

We are seeking a responsible and experienced Assistant Front Office Manager to join our dynamic team. This role is responsible for supervising front office operations, managing reception staff, and ensuring the delivery of exceptional customer service to all guests.

As the first point of contact for visitors, the successful candidate will be professional, welcoming, and efficient in handling inquiries, reservations, and guest concerns.

Key Responsibilities

• Supervise and coordinate daily front office operations
• Assign tasks and ensure all shifts are adequately staffed
• Manage and support receptionists and porters
• Handle guest inquiries, reservations, and complaints professionally
• Ensure exceptional customer service at all times
• Monitor front desk operations and enforce company policies and procedures
• Maintain office equipment (telephones, photocopiers, etc.)