Approve all production Change Requests (CRs) for Synapxe Managed and Cluster Managed Systems on behalf of GCIO/GCIO delegates, ensuring changes are adequately tested, communicated in advance, and supported by post‑implementation verification and contingency/rollback plans
Direct and guide change requesters on adherence to the Synapxe Production Change Control process, ensuring all CRs are supported by a complete implementation plan, required documentation (SIT, UAT, OAT), and necessary approvals from the System Program Director, System Custodian/System Owner prior to endorsement
Partner with the Institution CIO Office to identify Critical Systems with interdependencies and establish coordination protocols for maintenance windows to minimise operational impact on hospitals and clinics
Lead the monthly Major Change Review meeting with the Central CAB team to de‑conflict Major Change Requests and safeguard healthcare operations