Provide contract/ operation/ service leadership and participates in developing and implementing consistent policies, procedures, controls in contract execution
Maintain service level agreements and key performance indicators for services, review regularly in the light of changing business and operational needs
Meet contractual manpower needs and standards – ensure proper induction program in place, skills upgrading, career development and retention
Effective employee management and ensure compliance with local government legislation
Drive employee and customer engagement process and improvements
Ensure all statutory compliance and being the primary contact in respect of all contracts services and undertake risk assessments, organising emergency procedures, liaising with clients by informing them of the developments
Develop systems/ programs to improve quality, efficient utilisation of equi...