Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast‑paced environment, able to deal with rapid change and ambiguity.
8+ years of experience in operations, preferably in BPO/ITES industry.
5+ years of people management experience, including managing team leaders, and a strong desire to develop team members.
Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
Significant experience in a complex fast‑paced environment.
Excellent written and verbal communication skills.
Preferred Requirements:
Having high cultural awareness of political and social situations is a plus!
Proficiency in English and Multilingual is highly preferred (depen...