Assistant Client Support Officer, Customer Service (Cantonese-speaking)

This entry-level technical and administrative role supports the smooth operation of the service desk function. It involves coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery. The role is ideal for fresh graduates or new talent fluent in Cantonese seeking a career in IT.

Key Responsibilities

• Provides technical administrative support to the Managed Services Client Service Desk team.
• Handles entry‑level technical administrative tasks as required by the team.
• Receives, validates, and logs client requests, capturing detail of the request.
• Ensures correct escalation procedures for all critical calls and requests, and assists with analyzing and interpreting requests to ensure appropriate categorization and prioritization.