KEY ACCOUNTABILITIES
Leadership, Coaching & Culture Building
Leads, develops and mentors the service delivery team through regular one-on-one coaching, observational coaching and team meetings.Responsible for creating a proactive advice and service delivery culture focused on providing a consistent and compelling member experience.Leads the achievement of the service delivery team’s targets by effectively translating the goals and objectives into strategies and establishing clear performance objectives. Tracks, measures and reports regularly on progress towards goals and results.Act as a change agent to advance strategic objectives and shift the culture towards proactive advice and service delivery.Champions a digital-first mindset by inspiring, educating, and empowering the team to embrace digital solutions, driving engagement and adoption through proactive leadership and strategic guidance...