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Asset Management Supervisor

Company

Lenovo

Location

São Paulo, State of São Paulo

Type

Full-time

Description and Requirements

Business Area Description:

The Lenovo Workplace Services serves as a Single Point of Contact (SPOC) for End User Managed Services and delivers comprehensive IT support to Customer’s end users. Integrated with our customer’s IT functions and processes, Lenovo Workplace Services performs end to end support, both locally and remotely on behalf of our customers.

Key Objectives of Position:

The Asset Manager Supervisor manages a team of Asset Management Team Leaders and Analysts that provide Hardware and Software Asset Management to customers.

Day-To-Day Tasks:

  • Supervising SAM and HAM Analysts and Team Leaders
  • Seeking to balance cost optimization and productivity through best market practices and deep knowledge of licensing models
  • Monitor escalation ticket queues and allocate resources appropriately so that incidents and request are responded to within service level agree...
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