The function of the arrival ambassador (AA) is to greet all arriving resort guests prior to registration in order to establish contact and start the relationship between the concierge/VSC and guest. The AA will act as the first measure to increase and maintain acceptable levels of guest penetration as well as leveraging the overall guest experience within the resort. To also act, at times, as required as a “Lead Generation Agent” by attracting resort guests to approach and interact with Vacation Services Coordinators concerning various information they may require.

• Greets all arriving guests and directs the guest to the reception area.
• Provides to the guest an amenity (moist/cool towel, welcome drink, etc).
• Escorts the guest from reception area and introduces the guest to the Concierge/VSC staff and desk.
• Delivers the guest to either the bell staff, or escort the guest to ...