Support Aritzia’s IT needs as a Technology Support Specialist located in Toronto. Play a crucial role in managing tech queries and enhancing user experiences.

As part of Aritzia's growing Service Excellence team, you will respond to IT incidents and requests effectively. The full-time role involves promoting technology solutions, ensuring rapid responses to level 1 support issues, and minimizing impacts during major IT incidents. Your expertise will help empower the organization with better tech solutions.

Key Responsibilities:
• Act as the main contact for IT service inquiries
• Resolve level 1 incidents promptly to ensure service continuity
• Fulfill technology-related requests adhering to SLAs
• Coordinate efforts on critical IT incidents with cross-functional teams
• Identify solutions to avoid repeated tech incidents

Requirements:
• Relevant experience and skills in IT support
• Willingness to learn a...