Major Responsibilities:

• Lead entire West region service operations & service sales activities.
• Responsible for generation of service revenue as per KRA targets through AMC, CAMC, R&S, O&M contracts, Spare, Repairs & Refurbishments etc.
• Installation & commissioning of Testing Machines.
• Ensure all complaints ( wty & out of wty ) resolved on time.
• Ensure all machines under contract are calibrated with relevant standards and procedures with in scheduled time.
• On time renewals & performing of AMC & Calibrations of all machines.
• Ensure all new machines are taken under AMC / Calibration after completion of warranty.
• Trouble shooting of the electronic problems at it's component level.
• Ensure all NABL related activities are followed & completed on time.
• Maintain all records related to machines. 
• Maintaining calib...