Transform guest services at Arc'teryx as the Guest Services Development Lead. This North Vancouver-based role embraces hybrid work to enhance training initiatives for global teams.
In this strategic leadership position, you will build essential connections between guest services and retail strategies while driving impactful learning initiatives. Your focus will be on developing comprehensive training that elevates guest service standards, ensuring all regional teams are equipped to succeed. Collaborate closely with key partners to propel guest experiences forward.
Key Responsibilities:
• Lead annual strategic initiatives for Guest Service training
• Design and implement tailored training curriculum
• Oversee the delivery and management of learning programs
• Identify regional needs and propose tailored solutions
• Collaborate with delivery teams for program growth
Requirements:
• 5+ years in training design and talent development
• Experience in project ma...