POSITION SUMMARY This position is responsible for communicating patient financial liability, establishing payment plans, and processing delinquent patient accounts to external collection agencies.
RESPONSIBILITIES AND ACCOUNTABILITIESResponsibilities/Accountabilities: Communicates with patients, face-to-face or by telephone, collecting on patient financial liability. Process patient accounts promptly and efficiently to reduce receivables and bad debts. Monitors payment plans for adherence to defined payment plan guidelines. Reviews patient account ledgers and contacts responsible parties to collect monies on delinquent accounts Participate in automated telephone work queue collecting on past due balances. Places delinquent accounts with collection agency Consults with patients regarding their financial responsibility, current benefits, and limitations on coverage for their plan product and payment options. Review and process ...