Elevate your technical career as an Applications Specialist with Bell Canada. Engage in resolving customer solution issues and implementing innovative service improvements.
Bell Canada seeks an Applications Specialist with a minimum of three years in a relevant role to enhance contact center solutions. This role requires hands-on experience with platforms like Genesys Cloud and Verint, alongside technical problem-solving and proactive application support. Join a collaborative team that values innovation and stability in service.
Key Responsibilities:
• Implement solutions to improve customer service
• Troubleshoot technical issues for solutions
• Prevent downtime in Contact Center applications
• Foster customer loyalty through effective support
• Collaborate with partners to ensure service availability
Requirements:
• At least 3 years of relevant technical experience
• Experience with Genesys Cloud, Cisco, and Avaya
• Strong understanding of network sys...