Is there a Zenika in you Let's talk skills and passion first.
You're a
Production Support
specialist who believes that the true test of software happens after the 'Go-Live.' You are the guardian of system stability, an expert troubleshooter, and a calm voice during critical incidents. You don't just restart services; you dig into the code and data to understand
why
things failed, ensuring that our clients' web solutions are resilient, observable, and high-performing.
Core Responsibilities:
Production Monitoring & Health:
Proactively monitor application health and performance using
Datadog
and cloud-native dashboards. Identify trends before they become outages. Incident Management & Resolution:
Act as the primary responder for application incidents. You will diagnose, mitigate, and resolve issues across
Python, Java, and SQL
layers to minimize business impact. Deep-Dive Root Cause Analysis (RCA):
Conduct thorough investigations into recurring is...