Job Overview We are seeking a detail-oriented and proactive
Application Support Specialist
to join our IT team. You will be responsible for supporting and troubleshooting business applications. This role requires good communication skills with entry-level technical proficiency to ensure users receive the highest level of support with excellent customer satisfaction.
Roles & Responsibilities Provide
Level 1 support
for business applications, assisting, advising and resolving user-reported queries and issues related to system usage and functional issues encountered, promptly. Communicate with users via ticketing system, email, phone and/or messaging platforms. Manage incident, problem, and change tickets using tools such as Redmine . Assist in making minor adjustments to user settings or system configurations as requested and required. Collaborate and coordinate with cross-functional teams to ensure optimal system performance. Troubleshoot and escalate complex issues to Le...