Are you ready to be the first point of contact for our valued South American customers, providing exceptional customer service and support for our industry-leading S3 Passenger platform? As a Support Engineer, you'll dive into a high-impact, high-urgency environment, resolving customer incidents and questions with your strong analytical skills and unwavering focus. If you thrive on multitasking and staying composed under pressure, this role is for you!

Key Responsibilities

• Act as the primary contact for South American customers using S3 Passenger, our SaaS platform for inventory management and reservations in the rail and bus intercity markets.
• Manage and resolve customer incidents and questions reported through various channels (Slack, JIRA, email) within agreed service level agreements.
• Proactively stay informed about S3 Passenger developments to provide the most accurate and up-to-date support.
• Utilize available tools and c...