Technical Support Engineer (Data focus)

Provide user‑facing support to global end users, ensuring production system stability, incident resolution and seamless user experience. Act as the primary L2/L3 support contact, handling incidents, communicating with international users and collaborating with engineering teams to maintain high system availability.

Responsibilities

• Provide L2/L3 user‑facing support for production applications used by global users.
• Handle incidents via ticketing systems, chat or calls with clear and professional English communication.
• Troubleshoot and resolve issues within SLA, ensuring minimal business impact.
• Escalate to L3 teams with well‑documented findings and analysis.
• Monitor application and system health; proactively identify risks.
• Perform root cause analysis (RCA) and contribute to continuous improvement.
• Support integrations via REST APIs using to...