About the job Application Support Officer - Appian

The Application Support Officer – Appian is responsible for providing production and operational support for business-critical workflow and process automation applications built on the Appian platform. The role ensures system availability, performance, and compliance with banking standards while delivering timely resolution of incidents and service requests.

This position plays a key role in supporting digital transformation initiatives by maintaining process-driven applications used across operations, risk, compliance, and customer service units.

Key Responsibilities

• Provide Level 1 and Level 2 support for Appian-based applications.
• Monitor system health, application logs, and performance metrics.
• Investigate, troubleshoot, and resolve application issues within agreed SLAs.
• Perform root cause analysis (RCA) and implement corrective/preventive actions.
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