My client is looking for a Support Superhero for software that actually matters - the kind that runs real operations, not just dashboards
You’ll lead a distributed support team, handle escalations that can’t wait, and work closely with developers, QA, Operations, and Product teams to keep production systems steady. You’ll manage helpdesk flow, after‑hours readiness, customer communication, and high‑pressure incidents, then turn recurring chaos into cleaner processes and better outcomes.
Skills & Experience
You’ve led teams before, setting expectations, coaching under pressure, and keeping performance high when things get noise
You’ve spent several solid years deep in the world of software support or IT operations
You’ve helped keep standards consistent across teams spread across locations , not just everyone sitting in the sam...