Job purpose
An Application Support Manager is responsible for ensuring the smooth operation, maintenance, and enhancement of software applications used within an organization. Their primary role is to oversee the application support team, manage incidents and problems, and ensure that applications run efficiently to meet business needs.
Role and responsibilities
Team Leadership and Management: Lead and manage the application support team, providing direction, mentoring, and performance evaluations. Ensure the team has the necessary skills and resources to perform their tasks effectively.
Incident and Problem Management: Oversee the resolution of application-related incidents and problems. Ensure timely and effective communication with stakeholders regarding the status and resolution of issues.
Service Level Management: Ensure that application s...