Our client is seeking an Application Support Engineer to provide operational and user support for mission‑critical HR systems. The successful candidate will manage service requests, troubleshoot system issues, maintain knowledge repositories, and ensure the smooth operation of enterprise applications. This role is ideal for candidates with application support, production support, helpdesk, or SAP HCM experience who enjoy problem‑solving and delivering high‑quality user support in a structured environment.

• Manage and resolve application incidents, service requests, and user enquiries within agreed service levels.
• Ensure all requests are accurately logged, categorised, tracked, followed up, and closed in a timely manner.
• Investigate system issues, identify root causes, and provide effective resolutions or workarounds.
• Support users via phone, email, and ticketing systems.
• Develop and maintain a kno...