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Application Support Engineer (Junior)

Company

Straive

Location

Taguig, National Capital Region

Type

Full-time

APPLICATION SUPPORT


Location: BGC

Work Set Up: Onsite

Work Schedule: Night Shift


Key Responsibilities


  • Provide L1 application support for web-based platforms and business applications.
  • Receive, acknowledge, analyze, and resolve support tickets within agreed SLA timelines.
  • Perform initial troubleshooting of application issues, user access issues, data discrepancies, job failures, and system errors.
  • Use SQL Server queries to validate data, investigate issues, and support application-level troubleshooting.
  • Review application logs, error messages, and basic system behavior to identify possible causes of issues.
  • Escalate complex technical issues to L2/L3 support, engineering, database, or infrastructure teams with complete documentation and initial analysis.
  • Support incident management activities, including issue tracking, follow-ups, status...

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