We have an exciting opportunity for an Application Support Analyst, working as part of the Enterprise Applications team to provide diverse support across all business units.
Working closely with all team members to build up a library of common work instructions for recurring tickets, managing problem investigation, administering the change request process and taking ownership for overall support levels within the team.
You would also:
Take ownership for the support services for our managed applications across the team.Help streamline and improve the support processes for the ERP system by working with key business stakeholders to implement efficient ways of working and create a catalogue of common tasks.Help troubleshoot issues and support business users with training and hands on assistance.Understand and support teams across our smaller sites and our national distribution centre to implement a help desk ...