1-Year Renewable Contract (Long-term Role - Further Details Will Be Shared During the Call)
We are looking for an experienced Application Support professional to oversee service operations, incident management, vendor coordination, and service improvement initiatives across a diverse portfolio of enterprise applications. This role works closely with business stakeholders, project teams, and external vendors to ensure system stability, service reliability, and an excellent end-user experience.
Oversee IT incident, request, and escalation processes, ensuring high service performance, accurate reporting, and timely service recovery.
Take ownership of major incidents and support tickets, coordinating with cross-functional teams and maintaining clear communication with stakeholders throughout resolution. ...