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Application Support Analyst - Information Technology (IT)
Company
Kap Paper Inc
Location
Kapuskasing, Ontario
Type
Fulltime
Requirements:
Language: English (spoken and written) and French is an asset.
Education: Degree in Information Technology, Computer Sciences, or a related field.
Master’s degree is an asset.
Experience: 5 – 7 years experience in IT with at least 3 years in a field support role.
Strong understanding in change management, cybersecurity, and audit practices.
Proficiency in Active Directory, Windows OS, Microsoft Office Suites.
Key Responsibilities:
Application Support:
Provide day-to-day support for SAP, Empath, Elixir, payroll, and other business applications.
Troubleshoot application issues, identify root causes, and coordinate resolutions with vendors and internal stakeholders.
Support business users by analyzing requirements, resolving incidents, and improving workflows and processes.
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