We are seeking a proactive and detail-oriented AI Support Analyst to join our growing team. This role is ideal for individuals have experience in AI/GenAI and ServiceNow , and experience providing exceptional technical support to clients and internal teams.

Responsibilities

• Manage the end-to-end lifecycle of AI-related Demands and Incidents pipeline in ServiceNow
• Analyse and coordinate the demand delivery and incidents resolution with the JTI IA Developers, JTI AI Factory Team or external support team
• In addition, the candidate will be involved in the handover of cases or potential implementation of new cases/features:
• Facilitate the handover of GenAI solutions from JTI AI Factory Team to JTI BTS GBS IA Team
• Coordinate with IA Developers to implement new cases/features (Design, Build, Test, Deploy)
• Communicate with business owners to collect, clarify and document requirements
• Good kn...