Manage day-to-day operations of business systems, ensuring service stability and optimal performance across the operational environment.
Provide oversight of vendor-led incident and problem management, ensuring timely resolution and compliance with service expectations, including validating root cause analyses and resolution proposals from vendors.
Coordinate releases and deployments with technical teams and vendors, managing delivery dependencies, timelines, and environment management in collaboration with application and infrastructure vendors.
Work with vendors and stakeholders to review, validate, and confirm business and technical requirements, managing delivery dependencies and ensuring alignment with business needs, technical standards, and operational constraints.
Manage user expectations, maintain good rapport with stakeholders, and understand their requirements.