THE POSITION:
As an Application Performance Analyst working within our NOC group, you will manage mission‑critical operating service events. This role is responsible for monitoring and managing APIs via alerts, logs, and dashboard monitoring. The goal of this role is to provide high quality support, metrics, and enhance the speed to catch and resolve issues. You will manage incident escalations, work closely with subject matter experts and operational leads, and monitor trends to drive continuous process and service improvements. You will collaborate with the broader technology organization to deliver operational services that scale to meet business needs and ensure solutions meet required business operations SLAs.
ESSENTIAL DUTIES AND RESPONSIBILITIES: