Project Description:

We are seeking Support Analyst with experience in Application & Infrastructure Support, Incident Management, and Cloud Operations. The ideal candidate will have a strong background in ITSM processes and a proven ability to maintain application uptime and improve system performance across banking domains.

Responsibilities:

- Deep expertise in 1 or 2 technology stacks and ability to quickly learn new technologies

- Ability to coach and guide the team of Engineers or other Service Management Staff

- Ability to identify requirements and create a solution architecture that meets identified requirements

- Ability to analyze the solution or processes (including, but not limited to Service Management) and offer ways to simplify it

- Proficiency in troubleshooting software or infrastructure issues, troubleshooting using tools or debugging a large codebase

Improves team operation practices by incorpo...