Specialization in Windows Installer Technology, SCCM and Windows Application Integration/Maintenance.Must Work consistently to a very high standard even under high-pressure situations, meeting deadlines with a commitment to customer service.
Highly experienced in Application Packaging including Diagnostic Tools like Regmon, Filemon, Beyond Compare, Picture Taker, Dependency Walker, InstallRite etc., Very good scripting skills in vbs, Wise Script and batch scripting.
Will act as subject matter expert on tools, programs and applications unique to the client environment.
Will act as the go-to resource who helps resolve complex issues
Will match project priorities to industry best practices
Provide training to consultant teams and end users as needed
Ensuring that KB articles are accurate and sufficient for 1st level support
Where necessary, writing, amending or removing KB articles