Provide functional and technical support for supply chain management processes, including general knowledge of supply chain notions such as Distribution, Allocations, Demand Management, Forecasting, Pricing, and Replenishment.
Utilize and manage Opcon scheduler, ETL processes, SQL databases, and BLOB management to support supply chain operations.
Handle incident management , perform root cause analysis , and ensure user proximity to address and resolve issues promptly.
Manage problem management processes and follow up on action plans to ensure continuous improvement and issue resolution.
Escalate issues as necessary to ensure timely resolution and maintain service levels .
Collaborate closely with users to understand their needs and provide effective solutions.
Maintain and improve the overall performance and rel...