Supporting efficient execution of offshored processes, adhering to service level agreements, and quality standards:
Managing application forms and/or documents reception activities for all offshored products
Supporting the robust transaction monitoring and reconciliation mechanism where adherence to service levels is key. Collaborate with offshore teams and internal stakeholders. Support in operational incidents tracking to enable prompt resolution to issues faced. Strong awareness on policies and procedures for trade products Proactively manage business continuity and operational resiliency Identify risks associated with offshored processes and escalate for further investigation. Participate in periodic service / process agreement reviews.
Managing and mitigating risks associated with documents handling: Adhere to internal controls of offshored processes. Ensure offshored processes are compliant with regulatory framewor...