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Analyst - OTC

Company

Maersk

Location

Mexico City, Mexico City

Type

Full time

Job Description

  • Perform customer analysis on the trending, payments, disputes, on account etc. and proactively
  • drive Collections using this information.
  • Coordinate with cash applications, invoicing, dispute, D&D, Sales etc. teams on actions pending to ensure timely resolution of customer issues.
  • Execute outbound telephone calls and other contact to customers (Customer queries/requests/disputes logging)
  • Communicating with stakeholders/customers via email, telephone, VC, etc.
  • Highlight risks on customer account and proactively have action plan to mitigate the risk
  • Reconcile customer accounts
  • Follow up with customers regarding past-due payments
  • Update client billing information
  • Billing invoice generation and processing
  • Perform timely Self -Assessment for OTC controls and ensure 100% control effectiveness.
  • Maintain documentation for compliance reporting and audits
  • Revenu...

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