Job Description – Analyst, Operations Authoriser, Account Services, Consumer Banking Group Operations (WD72502)
Process Improvement & Documentation - Prepare and update Standard Operating Procedures (SOPs) in a timely manner, ensuring accuracy and clarity.
- Maintain accurate records and archives of all relevant documents, ensuring efficient retrieval.
- Support User Acceptance Testing (UAT) and Live Validation (LV) activities for system and workflow enhancements. Provide feedback and contribute to improvements.
Regulatory Compliance - Perform Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) processing activities, adhering to all regulatory requirements.
Client Services & Support - Manage e‑statement enrollment and de‑enrollment requests.
- Process returned ATM, debit, and credit cards efficiently and accurately.
- Process returned mail, including both individua...