Create and confirm customer orders in a timely manner, actively monitor outstanding orders, and proactively manage customer expectations.
Send shipping instruction and complete shipping documents to logistics service providers (LSP) or customers to ensure seamless delivery.
Work closely with logistics service providers (LSP) or warehouse personnel to ensure the accuracy and timelines of outbound shipment fulfilment.
Generate billing according to the established Elanco billing policy and comply with country tax requirements.
Handle product-related FOC orders, returns, credit and debit memos based on requests received from Affiliate and in accordance with compliance.
Process all requests according to the established work instruction and process definition guideline, ensuring accuracy and completeness of the creation/change request.