**Role Purpose**

The European Customer Service Team (ECS) is responsible for delivering a consistent and outstanding customer service and IT support to its hotel's and corporate office customers within Europe. The team also acts as a technical escalation point for the regions hotel based IT managers and provides incident resolution across a broad range of technologies. The team also includes and provides Service Design and Transition for regional and global project transition.

The Smart Solutions Bar Analyst is responsible for delivering an exceptional level of front line service to customers in the region via our 'IT Service desk' - The Smart Solutions Bar. This position is also responsible for ensuring that our suppliers consistently deliver great service at or above contractual SLAs, for driving improvements in customer satisfaction and providing the single point of contact for customers with ongoing IT service issues. Individuals in this position must have a funda...