**Job Description:**

+ Prepare reports, analysis, or graphs on quality trends affecting customers through different business channels.
+ Evaluate and update exempt staff on team service levels.
+ Adopt and develop processes to new technologies and create training for other team members.
+ Develop data analysis methods that accurately tell the story of customer experience.
+ Lead business level meetings to update on various customer projects.
+ Lead and participate in projects with multiple departments, including -
+ Coordination with Supply, business operations, and all NSO on customer and internal projects
+ Prioritize tasks to meet project deadlines
+ Establish, review, and maintain timelines
+ Responsible for accountability of assigned group tasks
+ Provide timely updates of project progression
+ Communicate status to stakeholders and internal customers
+ Assist in sprint management for IT involved system changes, specifically Salesforce ...