Job Description

Job description

We are seeking an analyst to help support applications and services deployed on Azure, working as a part of a collaborative support team. You will handle day-to-day client incident resolution, monitoring, triage, release support, and documentations.
This role suits someone who enjoys problem solving, working closely with developers and ensuring smooth and reliable application operations.

Provide support for applications hosted on Azure, including basic trouble troubleshooting and log analysis

Work with developers during triage to investigate bugs, outages, and performance issues.

Monitor ticket queues in ServiceNow and ensure timely resolution of incidents, requests, and tasks.

Track and maintain SLA compliance across assigned tickets

Respond to incidents, ensuring work is prioritised in line with Service Level Agreements

Participate in incident management, escalating i...