Analyst, Genesys Cloud Support

Company

Cardinal Health

Location

Taguig, Metro Manila

Type

Full time

Key Responsibilities:
Responsible for end user support of the Genesys Cloud environment.
Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud platform.
Document user support request in our ServiceNow helpdesk software.
Ability to implement moves, adds, and changes within Genesys Cloud.
Work with our Genesys Cloud support partner to escalate and resolve individual or system wide issues in a timely manner.
Configure monitoring to proactively detect and alert on Genesys Cloud issues and errors.
Qualifications
0-2 years in a role supporting a CcaaS or CaaS platform.
Experience troubleshooting Windows desktop issues
Strong English communication, problem solving and analytical skills
Bachelor’s Degree in related field or equivalent work experience
Desired Qualifications
Genesys Cloud support experience.

        
        
    

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