Perform daily support for Accounts Payable (AP) operations in general query resolutions for financial partners and business controllers by managing inquiries via SMAX ticketing. Perform bank verification for vendors and customers and support to Travel & Expense (T&E) which is in compliance with Corporate Policies and Procedures, audit requirements and Internal Controls.

RESPONSIBILITIES

• Handle SMAX to provide support and engage in solution to user problems to ensure user satisfaction and productivity in a timely and accurate manner.
• Handle group mailbox queries from both internal and external stakeholders and ensure that the queries are responded in a timely and accurate manner.
• Act as CBV (Central Bank Verifier) to validate and update vendor and customer bank information according to CBV anti‑fraud procedures.
• Validate/check the expenses report submitted by employees to ensure no violation of country‑specific T&E policy.