Responsibilities

• Create quotes for spares, accessories and service support
• Book spares (direct customer, to engineer, etc.)
• Maintain minimum stock control – partnership with logistics
• Invoicing customer support interventions and contracts
• Monitor and process all new CSE Parts Orders
• Ensure Parts Order dates align with Priority and update as necessary
• Coordinate shipments with local warehouse and/or supply center
• Clear Invoice Boomi Errors
• Enforce relevant SOPs with internal staff
• Follow Priority Matrix to ensure cases are correctly prioritized according to SLA
• Attempt Live Transfer for all emergency calls to technical team
• New vendor and supplier forms
• Monitor orderbook report and inform customer of any updates
• Send maintenance kits
• Receive customer system
• Shipping back to the supply centre

Qualifications

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