Performs patient registration procedures and ensures that all necessary patient forms are provided and filled out for the clinic visit.

Communicates with patient staff and providers regarding patient arrivals delays and clinic processes.

Verifies insurance benefits and identifies correct plan codes that drive reimbursement (i.e. Capitated allowance vs. per diem or discount of charges.).

Enters batches and reconciles TCH charges daily.

Schedules new or follow up appointments for patients and confirms patient appointments verifying patient demographics and insurance information. Schedules ancillary appointments diagnostic tests and follow up appointments per provider orders/requisitions.

Ensures that interpreter services are available for patients as needed.

Responds to customer questions with prompt information and /or service related to appointment status wait time or unanticipated problems while being culturally sensitive.

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