The Amazon Connect Specialist is responsible for designing, configuring, and managing cloud-based contact center solutions using Amazon Connect. This role focuses on building scalable omnichannel customer experience platforms, integrating AWS services, and delivering high-performing, AI-enabled contact center capabilities aligned with business requirements.

Key Responsibilities

Design, configure, and deploy Amazon Connect solutions including IVR, routing, queues, and agent configurations

Build and manage omnichannel customer journeys using Amazon Connect and AWS services

Integrate Amazon Connect with CRM platforms (e.g., Salesforce, ServiceNow) and backend systems

Develop serverless solutions using AWS Lambda, API Gateway, and scripting (Python/Node.js)

Implement AI-driven features using Amazon Lex, Polly, and related services

Design scalable, secure, and resilient contact center architectures

Perform testing, auto...