Amazon Connect Engineer / Consultant
Role Overview
The L5 Amazon Connect Engineer is responsible for hands-on development, configuration, and continuous enhancement of Amazon Connect solutions and related AWS services. This role requires strong technical expertise, the ability to work independently, and experience delivering complex, large-scale Connect implementations.
Key Responsibilities
Own end-to-end development and configuration within Amazon ConnectDesign, build, and optimize contact flows, routing logic, IVR experiences, and integrationsDevelop serverless applications using AWS Lambda with TypeScript or JavaScriptImplement infrastructure as code using Terraform or AWS CDKCollaborate with architects and engineering teams to enforce best practices, reusable components, and secure design patternsTroubleshoot production issues and continuously improve system per...