Job Summary:

As a Guest Services staff member, you play a vital role in ensuring the safety and comfort of all guests. You are responsible for maintaining the cleanliness and organization of the venue while engaging with attendees to address their needs before, during, and after the event. Your attention to detail and customer service skills contribute to creating a positive experience for all patrons.

Job Functions:

vDeliver exemplary customer service to maintain customer loyalty. Answer inquiries to resolve our customer concerns through analysis to determine the most effective resolution.

vAdapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.

vRefer unresolved customer grievances to designated departments for further investigation.

vSolicit sales of new or additional services or products.

vKeep records of customer interactions or transaction, recording details of i...