Customer Service Representative - Travel

Metro Manila | Onsite



Job Description

We are hiring Travel Customer Service Representatives to assist clients with bookings, itineraries, and travel inquiries. You will ensure smooth travel experiences and accurate information for every customer.



Responsibilities:

• Respond to travel inquiries via phone, chat, or email

• Assist with flight, hotel, or tour reservations

• Modify or cancel bookings as needed

• Document interactions and booking details accurately

• Escalate complex travel issues to supervisors

• Maintain quality, productivity, and customer satisfaction metrics



Schedule & Training:

• Shifts may include nights, weekends, and holidays

• Paid training on travel systems and company processes



Requirements:

• High School or Senior High School graduate (College preferred)

• Excellent English communi...