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Airbus AOG Customer Response Specialist

Company

Airbus

Location

oka, qc

Type

Full-time

Step into the Aircraft-on-Ground Specialist position at Airbus in Mirabel, Quebec, where you'll play a vital role in managing AOG issues and guaranteeing timely recovery of aircraft.
Bringing five years of aviation experience, you’ll drive initiatives to tackle aircraft downtime caused by irregular events. Your role involves coordinating with diverse departments to maintain client communication throughout the process, establishing strong relationships, and emphasizing a customer-centric philosophy.
Key Responsibilities:
• Create and implement action plans for AOG scenarios
• Function as a liaison among Airbus departments
• Manage visibility and oversee database functions
• Build a network for resource access and availability
• Relay support needs and trends to teams
Requirements:
• Minimum of five years within the aviation field
• Technical knowledge of Airbus operational processes
• Bilingual in French and English essential
• Strong flexibility and ...

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