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Air Freight Customer Experience Specialist

Company

WECRUIT PTE. LTD.

Location

singapore, singapore

Type

Full-time

Responsibilities
  • Respond to customer inquiries regarding airfreight services, rates, schedules, and documentation.
  • Coordinate with internal teams to ensure timely shipment processing.
  • Assist customers with booking, pickups, and shipment tracking.
  • Address and resolve customer issues professionally.
  • Ensure compliance with airfreight regulations and customs requirements.
  • Update shipment milestones promptly.
  • Maintain accurate records of customer interactions and shipments.
  • Work with operations to enhance processes and service quality.
  • Keep customers informed about any shipment delays or changes.
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